Legals

Privacy policy

‘the Orpington’ (“we”, “us, “our”), is a trading name of Scott Lucas Ltd (company number 11215037). Our registered address is 161 High Street, Orpington, Kent, BR6 0LW. We can be contacted at hello@theorpington.co.uk or by telephoning us on 01689 666 900.

We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information. In providing our services to you, we must collect personal information from you and make subsequent use of it as detailed below.

How will we collect information?
We will only collect personal information from you by specifically asking for it:

• When you make a booking with us over the telephone or via our internet booking facilities.
• When you write, telephone, or email us to make an enquiry.
• When you register with us to receive newsletters or email updates, take part in surveys, or provide customer feedback.
• When you sign up to the Orpington app.

What information will we collect?
We may collect all or some of the following information relating to you or other parties on your booking:

• Names and contact details (including your telephone number and email address).
• The date and month of your birthday.
• Special requirements, such as dietary needs, which may affect your chosen booking.
• When you make a booking, at certain times or for certain events you may be asked to provide credit/debit card or other payment details to a third-party payment processor. You should refer to their privacy policy for details about how your personal data will be used by them.

How will we use the information you give us?
We may use your information in the following ways:

• To send you a booking confirmation via email and to contact you afterwards to ask you to give feedback about it. We will also hold details of any special requirements, such as dietary needs, you have.
• If you have given us permission when making a booking, when signing up the Orpington app, via email or via our website, we will send you information on upcoming events, offers and other news via email. You are able to opt out of these email updates at any time.

Will my information be disclosed to third parties?
We may share selected information to organisations who act as ‘data processors’ on our behalf in order to provide you with our services. These functions may include direct marketing, third party review services, administration, customer care and website hosting.

These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.

We may also need to use your personal information to comply with a relevant legal or regulatory obligation that we have.

We will never share information about you with third parties for their own marketing purposes.

Your rights
If you have any concerns in how we use your personal information, please contact us at hello@theorpington.co.uk or by telephoning us on 01689 666 900.

You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk.

You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee) and in some circumstances to delete, rectify, block and the information we hold about you; to complete and restrict its use, and to port it to another organisation.

You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent.

Security and retention of information
We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the UK, controls on data protection may not be as wide as the legal requirements in this country.

Log Data
We log general information about your browser whenever you visit our website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our site, the time and date of your visit, and the time spent on each page.

Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our website in future. We do not share data specifics publicly but may disclose aggregated and anonymised versions of this information, e.g. in website usage trend reports.

Transfer of Business
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

Updates and changes to this policy
As our privacy statement may be updated due to developments in the law, we encourage you to re-read this from time to time, so you are aware of any changes in how we gather and use your personal information.

Cookies

Cookies are small amounts of information which we may store on your computer.

Our website does make use of cookies. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

You may set up your computer to reject cookies from our site by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.